Check an existing video
Open My creations to review the existing task and its current message. A slow status update or network error does not by itself establish a failed generation. Check that task before submitting another separately quoted attempt, and use the troubleshooting guide for upload, processing or download problems.
Credits, purchases and refunds
Review your credit history and the relevant order before contacting support. Generation-credit restoration and a refund of a credit-pack payment are different processes. Read the credit guide and refund conditions, and include the order or task identifier when asking about a missing balance or charge.
Send a support request
Support tickets require sign-in. For a task issue, include the template or tool name, creation time and what happened. Add a task ID if you have one. For privacy or deletion requests, identify the media and account involved.
Email support: support@rapvideoaigen.comYou can email us without signing in. Include what happened and the template or order involved; do not send passwords or payment card details.